Privacy Policy

⚠️ This is a template draft. Please have a qualified legal advisor review and adapt it before relying on it in production.

I GO HOTEL ("we", "us") handles your personal information in accordance with this policy.

1. Information We Collect

• Reservation and check-in information (name, address, phone, email, date of birth, nationality, passport number where required by law)
• Payment information (credit card details are collected directly by our payment processors; we do not store them)
• Stay records (check-in / check-out times, room usage)
• Cookies, access logs, IP address, and device information from our website
• Information you provide through inquiries or surveys

2. How We Use It

• To fulfil your reservation (booking management, room and service provision, billing)
• To comply with legal obligations (e.g. guest registry retention under Japan's Hotel Business Act, Article 6)
• To contact you, respond to requests, and provide after-stay service
• To analyse and improve our service
• To send promotional communications when you have opted in

3. Sharing with Third Parties

We share information only as required by law (including with police or public health authorities) or in these cases: - Payment processors handling your transaction - Property management system (PMS) and contracted housekeeping providers - When you have given consent

4. Cookies

Our site uses cookies for service improvement and analytics. You may disable cookies in your browser, but some features may become unavailable.

5. Retention

Guest registry records are retained for three years as required by Japanese hotel law. Other personal data is retained only as long as necessary for its purpose, then deleted appropriately.

6. Your Rights

You may request disclosure, correction, deletion, or restriction of use of your personal information. Please contact us at the address below.

7. Contact

I GO HOTEL — Privacy Office 1-5-17 Okubo, Shinjuku-ku, Tokyo [email protected]