Cancellation Policy

⚠️ This is a template draft. Please have a qualified legal advisor review and adapt it before relying on it in production.

This page explains the cancellation policy of I GO HOTEL. The applicable refund schedule is shown at the bottom of this page (it reflects the latest admin settings).

Scope

This policy applies to bookings made directly through our official website. Reservations made via OTAs (Booking.com, Airbnb, etc.) are subject to the cancellation policy of the respective OTA.

How to Cancel

Please use the link in your reservation confirmation email, or contact [email protected].

No-show

If you fail to check in on the booking date without notice, 100% of the accommodation fee will be charged.

Early Check-out

If you check out earlier than scheduled, the full fee for the originally booked nights will apply.

Force Majeure

If travel becomes infeasible due to typhoon, earthquake, or other force majeure events beyond your control, we will discuss date changes or full refund on a case-by-case basis. Please contact us as early as possible.

Date Changes

Subject to availability, we may accommodate date changes. Differences in price or cancellation fee handling will be assessed individually.

Refund Processing

Refunds are returned to the original payment card. Please allow 5–10 business days for the refund to appear on your statement.

Refund schedule (live) - 30+ days before check-in: 100% - 15+ days before check-in: 50% - 7+ days before check-in: 0%